Running a service operation is very much a real-time business. Our “follow-the-sun” support system with Service Operations Centers (SOC) worldwide ensures the continuous support required for our global clients. Remote network-enabled monitoring of AV and VC systems provides real-time fault identification and resolution.
Established in 1964, Electrosonic has extensive experience engineering and maintaining critical systems in all types of environments. Our audio-visual service offerings and business processes are derived from our unique understanding of the challenges and requirements of maintaining installations.
Service Operations Centers (SOC)
Electrosonic’s Service Operations Centers (SOC) operate around the clock to continuously monitor alerts, open trouble tickets, contact the on-site team and troubleshoot issues as required.
A call logging system helps ensure that response times are met. All calls for support are logged to the centers, and our staff then contacts the local technical team to provide a seamless response.
Video Network Operations Centers (VNOC)
Within our SOC's support umbrella are Electrosonic's Video Network Operations Centers (VNOC). The VNOC is key to Electrosonic's Managed Support Services for web, audio and video conferencing. Clients can access the VNOC via phone, email and an online portal. Operators are all qualified video and AV engineers that ensure an easy-to-use, reliable and consistent conferencing service.
Email firstname.lastname@example.org or call +44 (0) 1322 282391 to learn more about our AV Services Solutions.
Services in Real-Time
- Wide Range of AV Maintenance, Service and Support Solutions
- Contracts are Scalable to Your Needs
- Global Support Centers with Common Log System
- High Profile Reference Sites
- 24/7 Support On-Site and On-Call
- 13 offices and over 400 employees worldwide
- A Service Solutions business of over 180 dedicated staff
- Highly qualified engineering department of over 70 people
- Over 25 experienced project managers
Supporting Critical Operations 24/7
When uninterrupted operation and system availability is the criteria, Electrosonic's Service Team has the solutions. UK Highways Agency is one of our service clients that rely on full system availability.
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